Apply to all orders accepted by Bluesys.
These conditions apply to all orders accepted by Bluesys SRL, CUI RO14619792, EUID ROONRC.J2002000663351, registered at Calea Sagului 140B, Timișoara, Romania (the “Seller”), placed by any individual or legal entity in Romania or abroad (the “Buyer”), for products in the Seller’s catalogue (the “Products”). Any different terms are effective only if accepted in writing.
Products are those in the Seller’s catalogue and on bluesys.ro, with their specifications, documentation and images. For products developed, modified or customised at the Buyer’s request (hardware, firmware, software, appearance), specifications and terms are set in a separate written agreement.
Before purchasing, the Buyer checks the technical documentation and the compatibility of the Products with its equipment.
Orders are sent in writing by email, with product codes, quantities, prices and the Buyer’s full details. An order binds the Seller only after a written order confirmation stating the products, quantities, unit price, delivery and payment terms, and transport conditions.
The Seller may refuse orders below the minimum order value, available on request, or apply a handling surcharge.
If the Seller accepts an order cancellation, the Buyer bears the costs incurred up to cancellation or, for products already manufactured, their full price.
The price list in force on the order date applies, less agreed discounts. Prices exclude VAT, customs duties, transport, insurance and other costs.
For ongoing supplies, the Seller may adjust prices with — notice.
Payment is due by the term stated on the invoice. Late payment bears penalty interest under Romanian Law no. 72/2013. Bank charges for payments from abroad are borne by the Buyer.
The Seller may change payment terms or suspend deliveries, including confirmed orders, if previous payments were late.
Delivery times are indicative; the Seller makes every effort to meet them. If a delay attributable to the Seller exceeds —, the Buyer may terminate the order.
In case of force majeure or supplier delays, the Seller may extend the term by the duration of the event or cancel the sale, without liability for the delay.
Unless agreed otherwise, delivery is EXW Bluesys Timișoara (INCOTERMS® 2020). Risk passes to the Buyer according to the Incoterm in the order confirmation.
If the Buyer does not collect the goods within — of notice, the Products are deemed delivered and storage and insurance costs are borne by the Buyer.
The Seller warrants the Products for —, provided they are correctly installed. The warranty covers design and manufacturing defects and non-conformity with agreed specifications.
The warranty does not apply if the label is missing or altered, or if the fault is due to: normal wear; incorrect use or use contrary to instructions; interventions without the Seller’s written consent; software or firmware installed by the Buyer.
Dismantling, transport, reinstallation and testing costs are not covered.
Repairs are carried out at the Seller’s premises at Calea Sagului 140B, Timișoara, Romania. Before returning goods, the Buyer requests an RMA authorisation; the reply comes within —.
The Buyer ships the product at its own cost, suitably packed, with the RMA form. For warranty repairs, the Seller pays return shipping. The Seller has — to inspect and repair.
If repair is not possible, a product under warranty is replaced with a new one of the same type. If no defect is found, the inspection is invoiced.
For out-of-warranty products, the Seller sends a repair quote, which must be accepted in writing within —; otherwise the product is returned unrepaired, with shipping paid by the Buyer.
The Buyer inspects the Products on receipt and notifies any shortage, defect or non-conformity in writing within —, stating the product code and serial number and a clear description. After this period, the Products are deemed accepted. The Seller replaces defective Products or refunds the price.
The Buyer is responsible for the technical assessment of using the Products in equipment or applications other than those indicated by the Seller. The Seller is liable only for direct damage caused by breach of its obligations, within the limits allowed by Art. 1355 of the Romanian Civil Code, and not for indirect damage (lost profit, production stoppages, penalties, reputational harm).
The Seller complies with export control regulations and sanctions of the UN, the European Union and its Member States, the USA, and any other state with jurisdiction over the transaction.
The Buyer will not sell, export or re-export the Products, directly or indirectly, to the Russian Federation or Belarus or for use there, nor to restricted parties. On request, the Buyer provides end-destination and end-use documents and imposes the same obligations on its resellers.
Breach of these obligations entitles the Seller to suspend or terminate the order immediately by written notice, without penalties or compensation.
The invalidity of one clause does not affect the others. These conditions are published in Romanian and English; in case of inconsistency, the Romanian version prevails.
These conditions and the sales are governed by Romanian law. Disputes fall under the exclusive jurisdiction of the courts of Timișoara; the Seller may also bring proceedings at the court of the Buyer’s registered office.
The Buyer’s data is processed under Regulation (EU) 2016/679 (GDPR) and Romanian Law no. 190/2018. Details in the Privacy notice.
